Frequently Asked Questions

Do You Ship Internationally?

We ship worldwide, including to the US, UK, UAE, Canada, European Countries, Australia, New Zealand and everywhere else!

Free Shipping is available when you spend over a certain amount. This varies based on shipping destination.

We offer a range of delivery services to best suit your needs.

Returns and exchanges are available on all full price items, including pre-order styles.

How Long Will It Take To Get My Package?

Shipping times vary depending on the carrier and shipping option selected. as well as your location. We currently only use USPS, or UPS to ship products. The average shipping time may vary by carrier and recipient location.

IS CASH ON DELIVERY (COD) AVAILABLE?

What Payment Methods Are Accepted?

We offer payments for all major credit cards via our industry leading secure payment gateways, which means we never privately store, view or distribute your payment details in ANY circumstance.    
We accept the following payment methods in our online store:

Credit cards (Visa, MasterCard)    
Debit cards (Visa, MasterCard)    
Paypal    
COD    
CMI 
 

Is Buying On-Line Safe?

Ensuring a secure online shopping experience is paramount. Stick to reputable websites, use secure payment methods, and be cautious of phishing scams. Protect your personal information, monitor your accounts regularly, and keep your devices and software updated. By following these precautions, you can confidently enjoy the convenience of online shopping while prioritizing your safety

WHERE CAN I APPLY A COUPON CODE?

Shopping Cart: Once you've added items to your cart, proceed to the checkout page.

Coupon Code Section: Look for the designated section on the checkout page specifically labeled 'Coupon Code' or 'Promo Code.'

Enter Code: Enter the coupon code you have in the provided field. Ensure it is entered accurately.

Apply: Click on the 'Apply' button next to the coupon code field. The discount associated with the code should be reflected in your order total.

Review: Verify that the coupon code has been applied correctly and that the discount is visible before completing your purchase.

If you encounter any issues or have questions about applying a coupon code, feel free to contact our customer support for assistance. Happy shopping

How do I place an Order?

If you've ordered your items on a pre-order, they will be shipped when the items are made. The 'Shipping From' date will be listed on your order confirmation email. We do our best to meet these shipping from dates, however if the demand for certain styles is higher than expected it can take our sewing machinists longer to complete the orders being made. In this case, we recommend checking our Order Status Page for updates on styles: here.

We sell on pre-order so that we can accurately monitor how many items of a style to make. This is a slow fashion approach, as the styles aren’t instantly available - but we are able to dramatically irradiate waste by producing only what is actually ordered.

How Can I Cancel Or Change My Order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. Once the order has shipped you will need to wait and send the product back using your own trackable shipping method.

Do I need an account to place an order?

No account required for placing orders, you can proceed with your purchase directly. 

How Do I Track My Order?

Once your order has shipped, you will receive a confirmation email containing tracking information. This feature allows you to track the status of your order all the way through to delivery.

How Can I Return a Product?

Yes, we accept product returns and exchanges within 5 days of receipt of goods, as per our returns and exchanges policy. The product must be in perfect condition, with no signs of use, with all labels and original packaging in good condition.