Welcome to Prixlam.com ! We invite you to carefully read our general terms and conditions of sale ("CGV") before using the Prixlam.com website and its mobile application (the "Site"). These conditions may evolve to comply with applicable regulations.  

Table of Contents:  

• Article 1: Who are we?  
• Article 2: How to become a member?  
• Article 3: How to order on our Site?  
• Article 4: What prices do we practice?  
• Article 5: How to pay for your order?  
• Article 6: When will you be delivered?  
• Article 7: What to do if you change your mind?  
• Article 8: What guarantees for your products?  
• Article 9: How to use your Ecolam benefits?  
• Article 10: And your data in all of this?  
• Article 11: What happens if you are not satisfied?  
• Article 12: Legal mentions  

Article 1 – Who are we?  

Our website is published and operated by our company, a subsidiary of Ecolam Sarl with a capital of 300,000.00 dirhams,
 registered in the Commercial and Insurance Companies Registry (RCS) in Inezgane under number 29383.

T.P: 49705258 
I.F: 53926345 
ICE: 003343233000036

For any information request, you can contact our Customer Service directly:  

• by email at the following address: Contact@prixlam.com
• by phone at +212 6 20 20 68 70 from Monday to Friday from 10 am to 4 pm  
• via the contact form available  

Article 2 – How to become a member?  

To become a member and access our flash sales, you need to create your personal account. Your account allows you to:  

• Access our flash sales anytime.  
• Review, modify, and update your personal information.  
• Track your ongoing orders.  
• Subscribe and unsubscribe from the newsletter or the Site by filling out the unsubscribe form available here.  

It is also specified that our flash sales are only offered to individuals registered on the Site ("Members"). You are responsible for maintaining the confidentiality of your account and password, as well as restricting access to your computer or other equipment. In this regard, you acknowledge being responsible for all activities originating from your account. You agree to create and use only one account. Otherwise, in the event of the creation and/or use of multiple accounts, we reserve the right to close fraudulent accounts and cancel your ongoing orders.  

Article 3 - How to order on our site?  

To place an order on our site:  

• Log in to your personal account.  
• Enjoy our flash sales by selecting the items of your choice.  
• Once your shopping is complete and your cart is validated, choose the delivery address for your order.  
• Then choose your payment method, accept our terms and conditions in full, and proceed with the secure payment of your order. Your order is complete!  
• You will then receive an email confirming your order.  

Please note that our product offers and prices are valid during the flash sale and within the limits of available stock. Sometimes, a product ordered may no longer be in stock. You will be notified by email and reimbursed the corresponding amount within a maximum of fifteen (15) business days after being informed of the product's unavailability. The refund will be made via reverse transaction using the payment method used during your initial purchase (voucher and/or credit card).  

Furthermore, we reserve the right to cancel your order for a legitimate reason, especially in the following cases:  

• When a manifest error has occurred on the product and/or price (for example, when a manifestly derisory price is displayed and/or when there is an error in one of the essential characteristics of the product).  
• When there is a dispute regarding the payment of your order.  
• When we observe fraudulent use of our benefits and/or referral program.  
• When we observe the creation of multiple accounts for a single member user (cf. Article 2) or any fraudulent use of an account.  

We also reserve the right to take all necessary measures to stop such fraud and/or irregularities (including blocking or deleting the account).  

Article 4 – What prices do we practice?  

It is important for us that you have confidence in the discounts we display. The struck-through price (referred to as the "Observed Price"), verified in the Moroccan market, allows you to identify the discount you are benefiting from and generally corresponds to the price recommended by a brand or its representative. This price is verified through a representative sample to ensure it is indeed practiced by the brand or by one or more reputable merchants.

Sometimes, the final price is obtained by applying the average difference observed on this sample when compared with the actual selling price. Finally, there are cases where some products we offer may no longer be available for sale by other merchants, making it more challenging to verify this struck-through price. In such cases, we may use, as the struck-through price, the price usually practiced by these merchants for a product of similar quality and composition.

The prices of our products are stated in Moroccan dirhams, inclusive of all taxes. They do not include preparation and shipping fees, which are indicated to you upon confirmation of your order. We do not engage in tax-free sales.  
 

Article 5 – How to pay for your order?  

5.1 Payment Method  

Payment is made online by credit card. The accepted credit cards are Visa / Mastercard / CMI. After payment confirmation by our payment center, your bank account will be debited within a maximum period of 4 days from the date of the order.  

5.2 Secure Payment  

All your purchase transactions take place in a strict framework of confidentiality and encryption through the SSL protocol. We do not have access to your banking details and do not store them on our servers. They will be requested again as a principle during a new transaction.  

5.3 Fraud Prevention  

We employ several mechanisms in the fight against fraud:  

(i) When you click the "Validate" button during the finalization of your order, our bank checks the validity of the credit card number and ensures that it is not subject to opposition. This way, you are protected against abuse and fraud.  

(ii) Our site also uses a program called "3D Secure," which involves inserting, at the time of online payment, a transaction activation code communicated by your bank to finalize the purchase (via a redirection to your bank's site and receiving an SMS or personal questions such as date of birth, postal code, etc.).  

(iii) Finally, we have implemented a fraud prevention process. Thus, we can carry out checks to ensure the accuracy of your identity and domicile. In this context, our verifications focus on (i) the information you provide such as name, first name, email address, delivery address, etc., as well as the IP address used and appearing in the history of your orders and transactions, (ii) the characteristics of the relevant order, and finally (iii) the credit card used (e.g., country of issue and partial numbers communicated by banks and payment institutions, composed only of the first six digits and the last four, as well as its expiration date). If necessary, we may ask you to email us a copy of the front of your ID and proof of address dated within the last three (3) months. These documents will not be kept beyond the necessary verification period. We reserve the right to cancel the relevant order and block the account if the conducted checks establish the provision of inaccurate data or in case of non-receipt of the requested justifications within the specified period. You will be informed of the above by email. As part of this process, we remind you that you have all the rights listed in Article 1-6 of our Privacy Policy.  

Article 6 – When will you be delivered?  

6.1 Where and how can you be delivered?  

We deliver your orders throughout the Moroccan territory. For logistical and security reasons, we are unable to deliver to military site addresses. Delivery will be carried out by the company Amana (a subsidiary of Barid Al-Maghrib) to your home or at the post office, depending on the provided delivery address. You can check the list of cities eligible for home delivery in our FAQs [here](insert link), or by requesting information from customer service. If the provided delivery address does not allow home delivery, your order must be picked up at the post office. You will be contacted by Amana (a subsidiary of Barid Al-Maghrib) as soon as your product is available. We draw your attention to the following points:  

• In some cases, we may deliver in multiple shipments (especially if you have placed orders on multiple sales). In this case, you will always be informed, and the participation in processing and delivery costs will be charged only for a single shipment.  
• Product delivery times correspond to processing and shipping times, plus the shipping time.  
• Delivery times are indicative and may vary depending on sales. They are specified at the time of order validation. These times will be reminded to you in the order confirmation email and in your personal space ("My Account" then "My Orders").  

In case of the parcel's return to our premises due to the inability to deliver it (at home or at the post office), you will be automatically notified by email. Without new information from you within 48 hours from the receipt of the email, we reserve the right to cancel your order.  

6.2 How much does delivery cost?  

The amount of the delivery fee for your order, and your eligibility or not for home delivery, will be indicated before the validation of your order. Note: You have the option to purchase products from different flash sales and put them in the same basket. However, separate delivery fees will apply for the products from each of these sales.  

6.3 What to do in case of absence, delivery delay, or damaged/non-conforming delivery (missing product)?  

• In case of absence or delivery delay, please consult our FAQs [here](insert link). We want to draw your attention to the fact that, in case of delivery absence, you have a period of 30 days from the announced or estimated delivery date to inform our customer service so that it can proceed with the opening of an investigation with our carrier. To this end, Ecolam.com reserves the right to request the sending of supporting documents (e.g., signed sworn statement, etc.) necessary for the opening of said investigation. Beyond the aforementioned 30-day period, your order will be deemed delivered, and no dispute regarding the absence of delivery will be possible. In the event that your parcel has been damaged during transport, or if your product is missing, and if you have not raised any objections during delivery, we advise you to report it as soon as possible. For this, please contact our customer service within 72 hours of delivery so that an investigation can be opened with our carrier. In case of non-compliant delivery, please consult our FAQs available [here](insert link).  

Article 7 – What to do if you've changed your mind?  

Have you changed your mind? Does your item not meet your expectations? You have a period of seven (7) business days to exercise your right of withdrawal from the receipt of the products. It is also possible to cancel your order before delivery, directly in your "customer space," provided that it is not already "being prepared."  

7.1 How to return a product to us?  

• Go to your personal account, then to the "Your Orders" tab, and click on "Return an item";  
• Select the items you want to return, the reason for return, and confirm;  
• Print your return slip (consisting of a form and a voucher).  
• Prepare your package by repackaging the items in their original packaging or, if not available, suitable packaging (see below how to package your product), insert the return form, and affix the return slip to the package (the slip must not be affixed to the product).  

Finally, go to the nearest Amana agency (a subsidiary of Barid Al-Maghrib) to send it to the following address: C/O STE 3H N78 RUE AL KADI DCHEIRA INZGANE Once the return request is recorded, you must return your product within a maximum of seven (7) business days from the notification of your withdrawal decision.  

7.2 How to package your product for return?  

• To ensure that your returned products are accepted by our teams, they must be returned to us in a condition allowing their resale, i.e. it is necessary that:  
• The returned products are properly packaged so that they are not damaged during transport. To do this, make sure to protect them correctly, ideally in their original packaging.  
• The products have not been used, i.e., the use does not exceed the time necessary for trying them on;  

The products are returned complete and accompanied by any accessories, undamaged, not damaged, or soiled. Also, remember to include all the information that allows us to identify your customer file and the order concerned by your return (name, first name, address, order number).  

7.3 How much does the return cost you?  

• In the case of exercising the right of withdrawal, return costs are at your expense:  

You pay the return costs directly at an Amana agency (a subsidiary of Barid Al-Maghrib).  

7.4 Exceptions to the right of withdrawal  

• You cannot exercise your right of withdrawal for orders concerning the supply of:  
• Services whose performance has begun, with the consumer's agreement, before the end of the seven clear days;  
• Products, goods, or services whose price or rate is based on fluctuations in financial market rates;  
• Goods made to the consumer's specifications or clearly personalized or which, due to their nature, cannot be returned or are likely to deteriorate or expire rapidly (Beauty Category: products such as brushes and products under blister opened for hygiene reasons, and Clothing Category: underwear and swimwear for hygiene reasons as well);  
• Audio or video recordings or computer software when unsealed by the consumer. Thus, any purchase of such products cannot be returned after receipt;  

Newspapers, periodicals, or magazines.  

7.5 When will you be refunded?  

• Exercising the right of withdrawal results in a refund of the amounts paid no later than fifteen (15) business days from the receipt of the package. This period may be extended until the day of receipt of your package if you are unable to provide proof of the shipment of your products. The refund will be made by a reversed transaction (bank transfer and/or voucher). Important: Due to the impossibility of refunding cash payments via PayExpress by a reversed transaction, your refund may be made:  
• In the form of a voucher, for any refund equal to or less than 200 Moroccan dirhams; OR  
• By bank transfer, for any refund exceeding 200 Moroccan dirhams. In this case, you will be asked to provide your bank details in your customer account.  

Article 8 – What guarantees for your products?  

8.1 Legal Guarantees  

Subject to the exclusions provided for in Article 8.4 of the GTC, Prixlam.com Maroc is bound to its Members by the legal warranty for defects in the sold item mentioned in Article 65 of Law No. 31-08 establishing consumer protection measures. You have one year from the receipt of your product to avail yourself of this warranty. Under the legal warranty for defects in the sold item, we undertake to reimburse you:  

• By reversed transaction, the total price of your order (i.e., the price of the Product and shipping costs); and  

The return costs of the product will be refunded to you in the form of a voucher, upon presentation of supporting documentation and based on Amana's pricing grid available on its website.  

8.2 Commercial Warranty  

In some cases, a commercial warranty may be offered directly by the suppliers we work with. If this is the case, you will be informed on the product description sheet but also on the invoice for your products. In case of doubt, you can also contact our customer service to find out if your product has a commercial warranty.  

8.3 How to Implement My Guarantees?  

If you wish to benefit from one of the guarantees, fill out the form in the "Warranty FAQ" section available by clicking here, or if necessary, by contacting us at the following address: Contact@prixlam.com.com. Don't forget to add the number of your order, as well as photos of the defective product.  

8.4 Exclusions  

• The following products cannot benefit from guarantees: products that have been destroyed by fortuitous event or by your fault, stolen, modified, repaired, integrated, or used improperly.  

Article 9 – How to Use Your Prixlam Benefits?  

To thank you for your loyalty, Prixlam offers you numerous benefits! You may receive a pleasant surprise by email, or benefits may be offered on the website. You can view all these benefits and their terms of use in your account under the "My Benefits" section. Take advantage of our referral offer! Feel free to share our flash sales with your friends. For more information, visit our help pages [here, check the "My Account" section, and then "I want to refer and earn benefits"]. Please note: Your referral benefits are means of payment. Therefore, when you exercise your right of withdrawal, the associated refund will be made by a reversed transaction, meaning as an advantage of the same amount (if the conditions of this benefit allow for a refund). The refund terms for purchases made with a benefit are accessible here.  

Article 10 – And Your Data in All This?  

During your visit to the website, your data may be subject to computer processing. We invite you to refer to our "Privacy and Cookie Policy."  

Article 11 - What Happens If You Are Not Satisfied?  

These General Terms and Conditions are subject to Moroccan law. In case of dispute, we invite you to contact us to find an amicable solution:  

• By sending an email via the contact form, or to the email address Contact@prixlam.com.  

By calling +212 6 20 20 68 70 from 10 am to 4 pm, Monday to Friday.  

• Please note that a solution to your complaint will be provided no later than 30 days after receiving it by our services. In case of a dispute regarding the interpretation, execution, or validity of these General Terms and Conditions, the competent jurisdiction is the court within the jurisdiction of the consumer's domicile or place of residence or the jurisdiction of the place where the event causing the harm occurred, at the choice of the consumer.  

Article 12 - Legal Notices  

The professional liability of Prixlam Maroc is covered by the insurance company Wafa Assurance under insurance policy number 29/588. Hosting: ASPSERVEUR (SARL with a capital of 500,000.00 euros) 785 voie Antiope - ZA Athelia III - 13600 La Ciotat – France.